Privacy Policy

Greengos Guatemala Semuc Champey, Lanquin A.V, Guatemala Phone: +502 5000-1500 Last Updated: March 10, 2026

1. Introduction

Greengos Hotel (“we”, “our”, or “us”) is committed to protecting your privacy and safeguarding any personal information you provide while using our website or staying at our property. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website and services. By using our website or providing your personal information, you agree to the terms described in this Privacy Policy.

2. Information We Collect

We may collect several types of information from visitors to our website and guests of Greengos Hotel. Personal Information Personal information may include:

• Full name
• Email address
• Phone number
• Country or location
• Reservation details
• Payment or billing information (when booking reservations through our booking system)
• Any other information you voluntarily submit through contact forms or booking forms

Reservation Information When making a reservation, additional information may be collected such as:

• Arrival and departure dates
• Number of guests
• Room preferences
• Special requests
• Payment details required to secure a reservation

Reservation data may be processed by our booking engine provider, Cloudbeds. Automatically Collected Information When visiting our website, certain technical information may be automatically collected, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website or search engine
• General geographic location (city or region)

This information helps us improve website functionality and marketing performance.

3. How We Use Your Information

We may use collected information for purposes including:

• Processing and managing hotel reservations
• Responding to inquiries submitted through contact forms
• Communicating with guests about reservations or requests
• Improving our website and guest experience
• Analyzing website usage and performance
• Marketing and advertising purposes
• Preventing fraud and maintaining security
• Complying with legal obligations

4. Booking Engine and Third-Party Reservation Systems

Online reservations made through our website may be processed through our booking system provider, Cloudbeds. Cloudbeds may collect and process personal and payment information necessary to complete and manage reservations. Cloudbeds operates independently and maintains its own privacy policy governing how reservation data is handled. You may review Cloudbeds’ privacy policy on their official website.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze performance, and support advertising activities.

What Are Cookies

Cookies are small text files stored on your device when visiting a website. They help websites recognize returning visitors and improve user experience.

Types of Cookies We Use

Essential Cookies These cookies are necessary for the website to function properly, including reservation functionality and security. Analytics Cookies We use Google Analytics 4 (GA4) to understand how visitors interact with our website. Google Analytics collects information such as:

• Pages visited
• Time spent on pages
• Website navigation patterns
• Device and browser information

This data helps us improve website usability and marketing effectiveness. More information about Google’s privacy practices can be found at: https://policies.google.com/privacy Advertising Cookies We use advertising platforms that may place cookies or tracking technologies, including:

• Google Ads
• Meta Ads (Facebook and Instagram)

These services may collect data about your interactions with our website to help deliver more relevant advertisements and measure advertising effectiveness. These platforms may track activity across websites that use their advertising services. You may manage ad personalization preferences through:

• Google Ads Settings: https://adssettings.google.com
• Facebook Ad Preferences: https://www.facebook.com/adpreferences

6. Contact Forms

When you submit a message through our website contact form, we may collect information including:

• Name
• Email address
• Phone number
• Message content

This information is used solely to respond to your inquiry or provide requested information. We do not sell or rent personal information collected through contact forms.

7. Data Sharing and Third Parties

We may share information with trusted third parties who help operate our website and business, including:

• Website hosting providers
• Booking engine providers (Cloudbeds)
• Marketing and analytics platforms (Google, Meta)
• Payment processors involved in reservation processing

These providers only receive the information necessary to perform their services and are expected to maintain appropriate privacy protections. We do not sell personal data to third parties.

8. Data Retention

We retain personal information only as long as necessary to: Fulfill reservation or service requests Maintain appropriate business records Comply with legal and regulatory requirements Resolve disputes or enforce agreements

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to: Request access to personal information we hold about you Request correction of inaccurate information Request deletion of your personal information where legally permitted Opt out of certain marketing communications To exercise these rights, please contact us using the information provided below.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites. We encourage users to review the privacy policies of any third-party websites they visit.

12. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected without parental consent, we will take appropriate steps to remove such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices. Updates will be posted on this page with a revised “Last Updated” date.

14. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us: Greengos Guatemala Semuc Champey Lanquin A.V, Guatemala Phone: +502 5000-1500